FAQs

You can check in from 3pm on the day of arrival and check-out time is at 11am on the morning of your departure.  We are clearly looking forward to your visit – should you wish to arrive earlier or check out later, please let us know and we will do our utmost to accommodate.

The latest you are able to check-in to Moorhill House is 8:00pm, after such time you should contact the venue to make alternative arrangements.

Their contact information is:

email- moorhill@newforesthotels.co.uk

phone number- 01425 403285

Breakfast is served in our restaurant between 7.30am and 10am on weekdays and 8am to 10am on weekends.

Complimentary Wi-Fi is available throughout the B&B.  It is worth mentioning that we are in the heart of the beautiful New Forest so it’s not as fast as you are used too.

We cannot guarantee specific rooms within a room type. However, we will always try our best to accommodate you if you do have a preference.

Family-owned, we are always so pleased to welcome little guests. With a fantastic children’s menu and a parent-friendly setting in our restaurant, plenty of space for adventures and exploring and local to some of the best attractions in the UK, our friendly countryside hotel is the perfect place for a New Forest family break.

Our Deluxe and Grand-Deluxe rooms are perfect if you are travelling with little ones, with either a fold-away sofa bunks or space for additional pop-up beds.

Absolutely! Furry friends are welcome across your collection.

At  Moorhill House  for £15 (per dog per night) they will receive their own dog mat and welcome bag of delicious healthy treats, with special bowls to eat and drink from. There are even ‘wash pipes’ for muddy paws fresh back from walkies.

We allow a maximum of two dogs per room and these must be over one-year-old. Depending on the room type reserved, we may later the number of dogs allowed and dogs are not permitted on beds or furniture.

Click here to read our full Dog Policy, complete with all our doggy do’s and don’ts.

The nearest train stations are New Milton (7 miles) and Brockenhurst Station (9 miles).

There’s complimentary on-site car parking for all guests. This includes charging points for electric cars and designated disabled parking spaces.

We have an accessible room for those with limited mobility, located on the ground-floor with a low-level toilet, handrails and an accessible shower.

The house is located over three floors. Please note that we do not have a lift. We can allocate rooms on the ground-floor should this be required, subject to availability but there may still be the odd step to overcome. The main entrance is via two small steps – upon request, a ramp can be provided for wheelchair access.

There is a two night minimum stay when booking a Saturday night. Otherwise, there are no minimum nights needed for any bookings.

For our best available rates, you can cancel your reservation before 3pm up to 48-hours prior to your arrival date without charge. After this the first nights charge will be taken. Should we do any promotional offers full payment at the time of booking will be applicable and this is non-refundable/non-transferable. Our cancellation policy will be detailed at the time of booking and within your confirmation email.

We cater to all dietary needs. Please email moorhill@newforesthotels.co.uk if you have any special requests before arrival. Happy dining !